0185% automated
85% automated
Process automation
Minimal→85%
Case study · logisticsJuly 2024
DeliPack Express
A full digital transformation for DeliPack Express — replacing the legacy LeaseBother application with a custom, cloud-native logistics platform of 16+ core modules and 50+ features, alongside a new website and digital marketing. The result: 85% process automation, 60% faster operations, a 95% reduction in errors and a 99.9% uptime SLA.
Website DevelopmentCustom Logistics PlatformWebsite MaintenanceSocial Media ManagementGoogle Business ProfileReview Management
client
DeliPack Express
delivered in · 14 weeks
Sector
Logistics
Engagement
Website + custom platform
Timeline
14 weeks
Core modules
16+
Features built
50+
Uptime SLA
99.9%
Process automation
85%
Custom built
100%
Outcomes
The numbers that moved.
02
60% faster
Operational speed
60% faster
0395% fewer errors
95% fewer errors
Error rate
35%→Near zero
04Real-time dashboards
Real-time dashboards
Report turnaround
48h→Real-time
05
3x
Customer satisfaction
3x
06
40%
Cost savings
40%
The full picture
Every number, in detail.
Enterprise custom logistics platform
A fully customised, scalable system built to replace LeaseBother end to end.
16+
Core modules
50+
Features built
99.9%
Uptime SLA
3x
Faster processing
100%
Custom built
The starting point — legacy LeaseBother
Manual, slow and error-prone operations before the transformation.
70%
Manual tasks
48h
Report delay
35%
Error rate
Business impact & transformation results
Measured across operations, quality and cost after go-live.
85%
Process automation
60%
Faster operations
95%
Error reduction
3x
Customer satisfaction
40%
Cost savings
Before vs after
| Area | LeaseBother (before) | Custom platform (after) |
|---|---|---|
| Speed | Slow, manual processes | Real-time, automated workflows |
| Reporting | Limited, manual exports | Dynamic dashboards & BI |
| Automation | Minimal automation | 85% process automation |
| Security | Basic, outdated protocols | Enterprise-grade encryption |
| Scalability | Fixed, rigid architecture | Modular, cloud-native |
| Customization | No customization possible | Fully tailored to workflows |
| Dashboard | Basic text-based interface | Interactive analytics dashboard |
| Customer portal | None available | Full self-service portal |
| Support | Slow vendor response | Dedicated 24/7 support team |
Source: DeliPack Express case study.
Technology stack
| Layer | Technologies |
|---|---|
| Frontend | React, HTML5, CSS3, Bootstrap, JavaScript |
| Backend | Laravel, PHP, REST APIs |
| Database | MySQL, cloud storage, encrypted backups |
| APIs | Google Maps, SMS gateway, email API, payment |
| Infrastructure | Cloud hosting, SSL, CDN, load balancing |
| Security | Role-based access, data encryption, 2FA |
The brief
What we set out to solve.
Outdated legacy software
The LeaseBother application had poor UI/UX, expensive licensing, rigid and non-scalable architecture, and no workflow customisation options.
Manual, error-prone operations
Manual paperwork and duplicate entries drove a 35% error rate, with roughly 70% of tasks handled manually and slow operations throughout.
Poor reporting and visibility
Limited reporting and weak analytics left the team waiting up to 48 hours for reports, with no live view of operations.
No customer self-service
There was no customer portal, causing communication delays and complaints across the operation.
Our approach
How it came together.
A calm, four-step rhythm — we listen first, sketch in the open, build in tight loops, then tend the result long after launch.
Discovery
Business analysis and stakeholder interviews, a full audit of the LeaseBother system, workflow mapping and requirements gathering with gap analysis.
Design & plan
UI/UX design and interactive prototyping, information architecture and user flows, technology stack selection and sprint planning.
Build & test
Agile development in two-week sprints, with comprehensive QA and UAT plus performance and security testing.
Launch & grow
Phased deployment and data migration, staff training and change management, then ongoing maintenance, support and continuous improvement.
What we shipped
8 deliverables- New responsive, SEO-optimised website with service pages, quote forms and Google Maps integration
- Custom logistics platform replacing LeaseBother — 16+ core modules and 50+ features
- Customer, order, shipment booking and fleet & driver management
- Warehouse ops, barcode & scanning and digital proof of delivery
- Billing & finance, admin dashboard and analytics/BI
- Customer self-service portal with SMS, email and push notifications
- Cloud hosting with a 99.9% uptime SLA, encrypted auto-backups and REST API integrations
- Ongoing website maintenance, plus social media, Google Business Profile and review management
Gallery
A look at the work.
"The transformation has been remarkable. Our operations are faster, our customers are happier, and we finally have the technology to scale. This partnership changed everything for Delipack Express."
Delipack Express
CEO
The story
Background
DeliPack Express is a logistics and courier company providing end-to-end supply chain solutions across courier services, warehousing, distribution, fleet management and supply chain operations. Techno Serve delivered a complete digital transformation — a new website, a custom logistics platform to replace the legacy LeaseBother application, and ongoing digital marketing.
Challenge
The legacy LeaseBother application was slow, manual and hard to scale. Around 70% of tasks were handled manually, reports were delayed by up to 48 hours, and the error rate sat at 35%. Poor UI/UX, expensive licensing, rigid architecture, no customisation and no customer portal drove communication delays and complaints.
Approach
We ran a structured, phased programme — discovery and system audit, UI/UX design and prototyping, agile build in two-week sprints with full QA and UAT, then phased deployment with data migration, staff training and ongoing support. The new custom platform spans 16+ core modules and 50+ features, built on Laravel, PHP and REST APIs with a React front end, MySQL and encrypted cloud backups, and hardened with role-based access, encryption and 2FA.
Outcome
DeliPack Express replaced LeaseBother with a modular, cloud-native platform delivering a 99.9% uptime SLA and 3x faster processing. The transformation reached 85% process automation, 60% faster operations, a 95% reduction in errors, 3x higher customer satisfaction and 40% cost savings — with dynamic dashboards and BI replacing 48-hour manual reports, and a full customer self-service portal replacing a system that had none.
Selected work
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60% faster
Order processing speed
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