islamic charitiesZobia Nazley Memorial Trust
An Astro rebuild and iCHARMS grew Zobia Nazley Trust's website donations 74.2%, lifted organic sessions from 500 to 32,774 and cut Gift Aid to 10 days.
+74.2%
Website donations (year on year)
Full feature index
iCHARMS Features
A full feature tour, module by module.
Everything a charity runs on, in one product. Twelve modules — donors, donations, Gift Aid, sponsorships, Direct Debit, fundraisers, call centre, helpdesk, programmes, donation portal, reports and administration — designed to work as one system.
app.icharms · dashboard
Every module, one login
Built around real charity work.
A complete feature tour of iCHARMS — donor records, donation processing, Gift Aid submission, campaigns, segmentation, reporting and audit trails.
- Donor management & Donation processing
- Gift Aid & HMRC submission (GASDS included)
- Direct Debit & recurring giving
- Sponsorship management (orphan / beneficiary)
- Fundraisers, canvassers & campaigns
- Call centre & Helpdesk
- Programme management & vendor portal
- Donation portal & embeddable forms
- Reports, analytics & exports
- Administration, roles & regions
See it in action
Real screens, not mockups.
Feature walkthrough
Walk the platform, module by module.
Twelve modules that connect — browse the key ones here, each screen straight from the live app.
Step 1 of 6
One view of your charity.
Land on a live dashboard showing donations today, active sponsorships, Gift Aid waiting and helpdesk tickets — all before your morning coffee.
- Real-time donation totals
- Sponsorship & programme counters
- Gift Aid submission status at a glance
app.icharms · dashboard
Step 2 of 6
Every supporter, every gift, one record.
A full donor timeline — first donation to latest Gift Aid claim — searchable by name, reference or campaign.
- Unified donor profile with full history
- Gift Aid eligibility tracked per declaration
- Segment by frequency, region or campaign
app.icharms · donors
Step 3 of 6
Process, reconcile and report.
Record one-off and recurring donations, attach Gift Aid, link to programmes and export to Xero — no manual re-entry.
- Single and recurring giving flows
- Automatic Gift Aid attachment on eligible records
- Xero sync on save
app.icharms · donations
Step 4 of 6
Claim every penny you're owed.
iCHARMS is on the HMRC Charities Online list. Submit verified claims in minutes, track submissions and download the HMRC response.
- HMRC-listed software — submit directly
- GASDS small donations included
- Submission log with HMRC response tracking
app.icharms · gift aid
Step 5 of 6
Orphan & beneficiary sponsorships, handled.
Assign sponsors to beneficiaries, track approval workflows, flag expiring commitments and generate donor letters.
- Beneficiary assignment & approval workflow
- Expiry alerts and renewal reminders
- Donor-facing sponsorship portal
app.icharms · sponsorships
Step 6 of 6
From appeal to delivery.
Manage programmes as kanban boards or lists, allocate funds, attach vendors and track spend against each appeal.
- Kanban & list views for programme journey
- Vendor portal for cost submissions
- Fund allocations tied to donations
app.icharms · programmes
All screens
Every module, real screenshots.
Browse the full iCHARMS interface — donors, donations, Gift Aid, sponsorships, programmes, call centre, helpdesk and administration.
Donor list — search, filter, export
Create donor record with Gift Aid declaration
Donation list with status & Gift Aid flags
Record a donation — one-off or recurring
Recurring giving management
Gift Aid submission queue
Claim verification before HMRC submission
HMRC master submission log
Sponsorship list view
Sponsorship approval workflow
Expiring sponsorships alert
Programme list — status & fund tracking
Programme journey kanban
Fund allocations to programmes
Reports hub — one-click exports
Fundraiser & campaign management
Call centre overview dashboard
Agent management & call logs
Helpdesk overview
Ticket management queue
Knowledge base articles
Helpdesk departments setup
Xero integration overview
Xero sync configuration
User management & roles
Role permissions matrix
Regional settings
Admin profile settings
Selected work
All case studiesWhere this module changed the workflow.
islamic charitiesRead story →
humanitarian relief
LIA Relief Trust
After a website hack, LIA Relief Trust migrated WordPress to a secure CMS with zero data loss and moved donors, call centre and programmes onto iCHARMS.
hardened
WordPress installation
More of iCHARMS
Product overview →Explore the rest of the platform.
FAQ
On this module.
Does the donation portal capture Gift Aid at checkout?
Yes. A Gift Aid declaration is built into the checkout flow itself, captured against the donation and synced to iCHARMS — so the claim is ready to submit to HMRC with no extra admin. Islamic donation types such as Zakat, Sadaqah and Qurbani are handled as their own funds, with Gift Aid applied only where it is eligible.
What does it mean that iCHARMS is HMRC-listed?
HMRC publishes an official list of software products approved to submit Gift Aid claims via Charities Online. iCHARMS appears on that list, which means HMRC has tested and recognised our submission format. For trustees this is a useful third-party signal of compliance and reduces risk during audits and inspections.
How does iCHARMS compare to other charity CRMs like Donorfy, Beacon or Salesforce NPSP?
iCHARMS is purpose-built for UK charities that need donor management, online donations and Gift Aid in one place, with single-click HMRC submission included. Compared with general-purpose platforms like Salesforce NPSP, the learning curve is shorter and the UK-specific workflows are pre-built. Compared with other UK CRMs, iCHARMS bundles donation portal and Gift Aid more tightly. The right choice depends on your data volume, integrations and team size.
Does iCHARMS integrate with accounting software like Xero?
Yes. iCHARMS has a built-in, one-click integration with Xero. Donations, Gift Aid and fund balances sync straight from iCHARMS into Xero, giving your finance team a complete, reconciled set of charity accounts without double entry or exporting spreadsheets. It means your fundraising system and your accounts stay in step all year round — not just at month-end.
Can a mosque claim Gift Aid and GASDS through iCHARMS?
Yes. iCHARMS is HMRC-listed for Charities Online submission, so a masjid can claim Gift Aid on declared donations and GASDS (the Gift Aid Small Donations Scheme) on small cash and contactless collections under the threshold, with community-building eligibility tracked per site. Declarations are stored against the donor record, and claims are generated and submitted directly to HMRC.
What can mosque management software do for a UK masjid?
iCHARMS gives a working masjid a single platform for the things that usually live in spreadsheets and cash tins: a household and member registry, Jumuah and weekly collections across cash, card and standing order, building-fund pledges, Madrasah and programme income, and Gift Aid claims to HMRC. Trustees get one reconciled ledger and trustee-ready reports, and donations can sync to Xero for full accounts.
postmark · today
Have a project?
Drop us a postcard.
Tell us a little about what you're working on. We reply within one working day — no sales script on the other end.
to · the studio
Techno Serve Solutions
Birmingham · UK
Company No. 08655298
TS
CALM · 1ST CLASS
stamped
what happens next
- 01We reply within one working day.
- 02A 20-min intro call to learn the brief.
- 03A clear, fixed-price proposal in 5 days.
est.
2013
·studio·
In good company
A quiet roster of 80+ teams.
Charities, mosques and non-profits — most longer than three years.
See the full roster →
