Who we are
Techno Serve LTD (trading as Techno Serve Solutions) is a company registered in England & Wales under company number 08655298, with its registered office at Techno Serve LTD, 22 Ombersley Rd, Sparkbrook, Birmingham B12 8XD, United Kingdom. We are the “data controller” responsible for the personal data described in this policy. For any privacy question, or to exercise your rights, email info@technoservesolutions.com or call +44 7429 466754.
The personal data we collect
Information you give us — your name, organisation, email address, phone number (where provided) and the content of any message when you make an enquiry, request a quote, book a demo, download a resource or subscribe to our newsletter.
Information collected automatically — with your consent, limited analytics data such as pages visited, approximate (city-level) location, and device and browser type, collected via cookies. See our Cookie Policy.
We do not intentionally collect special category data (such as health, religion or ethnicity) through this website, and we do not knowingly collect data from children.
Our lawful bases for processing
Under the UK GDPR we rely on the following lawful bases:
- Legitimate interests — to respond to your enquiries and to run, promote and improve our business.
- Consent — to send you our newsletter and to set non-essential (analytics) cookies. You can withdraw consent at any time.
- Contract — to deliver the products and services our clients engage us for.
- Legal obligation — to keep accounting and tax records as required by law.
How we use your data
We use your personal data to respond to enquiries and provide the information or resources you request; to deliver and support our products and services; with your consent, to send newsletters and relevant updates; to improve our website and services; and to meet our legal and regulatory obligations. We never sell your personal data.
International transfers
Some of our providers (for example Google) may process data on servers outside the UK. Where personal data is transferred outside the UK or European Economic Area, we rely on appropriate safeguards — such as UK adequacy regulations or the UK International Data Transfer Agreement / Standard Contractual Clauses.
How we keep it secure
Personal data is held on secure, access-controlled infrastructure with encryption in transit and at rest. Access is limited to team members who need it, for the duration of an active enquiry, engagement or subscription.
How long we keep it
- Enquiry data — up to 24 months from last contact.
- Client data — for the duration of the engagement, plus 6 years to meet accounting and tax obligations.
- Newsletter data — until you unsubscribe.
We delete or anonymise personal data once it is no longer needed.
Your rights
Under the UK GDPR you have the right to be informed; to access a copy of your data; to have inaccurate data corrected; to have your data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these, email info@technoservesolutions.com. We will respond within one month.
Complaints
If you have a concern about how we handle your personal data, please contact us first at info@technoservesolutions.com. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority: ico.org.uk, helpline 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Contact us
Techno Serve LTD (T/A Techno Serve Solutions), Company No. 08655298 (England & Wales)
Techno Serve LTD, 22 Ombersley Rd, Sparkbrook, Birmingham B12 8XD, United Kingdom
Email info@technoservesolutions.com · Phone +44 7429 466754
Techno Serve LTD, 22 Ombersley Rd, Sparkbrook, Birmingham B12 8XD, United Kingdom
Email info@technoservesolutions.com · Phone +44 7429 466754
