Quick answers.

It starts with a short, no-pressure call to understand your charity, your current setup and where you want to be in a year. From there we scope the work, agree a clear brief and send a fixed proposal — usually within about a week. There is no obligation at the discovery stage, and no sales script on the other end of the call.

For a straightforward charity, a working iCHARMS setup — donor records, funds, donation portal and Gift Aid — is typically live within a few weeks. Larger migrations from an existing CRM take longer, and we plan those in phases so day-to-day fundraising never stops. We map the timeline against your brief before any work begins, so there are no surprises.

We are a UK company based in Birmingham and registered in England & Wales, and have worked with charities and organisations for over a decade. Our Gift Aid and HMRC features are UK-specific, but the donor CRM, donation portals, websites and madrasa tools suit charitable and faith organisations anywhere.

We work to one of three commercial models: a fixed fee for clearly scoped websites and portals, a monthly retainer for ongoing maintenance, hosting and marketing, and time-and-materials for discovery or bespoke software phases. We do not publish figures because charity budgets and needs vary widely — instead we scope the work with you first and quote against the agreed brief, so you always know the cost before you commit.

HMRC publishes an official list of software products approved to submit Gift Aid claims via Charities Online. iCHARMS appears on that list, which means HMRC has tested and recognised our submission format. For trustees this is a useful third-party signal of compliance and reduces risk during audits and inspections.

Gift Aid is a UK government scheme that lets registered charities reclaim 25p of basic-rate tax for every £1 donated by an eligible UK taxpayer. The donor signs a declaration, the charity records it, and HMRC repays the tax via the Charities Online service. Done properly, it can add a quarter to most fundraising income without any extra cost to the donor.

iCHARMS is purpose-built for UK charities that need donor management, online donations and Gift Aid in one place, with single-click HMRC submission included. Compared with general-purpose platforms like Salesforce NPSP, the learning curve is shorter and the UK-specific workflows are pre-built. Compared with other UK CRMs, iCHARMS bundles donation portal and Gift Aid more tightly. The right choice depends on your data volume, integrations and team size.

Yes. iCHARMS has a built-in, one-click integration with Xero. Donations, Gift Aid and fund balances sync straight from iCHARMS into Xero, giving your finance team a complete, reconciled set of charity accounts without double entry or exporting spreadsheets. It means your fundraising system and your accounts stay in step all year round — not just at month-end.

Yes. iCharityCMS is designed for seamless website integration, so you don't have to start from scratch. Organisations can connect their existing website quickly and start using the system with minimal setup, then manage Programs, Projects, Appeals and Campaigns through the drag-and-drop dashboard from day one.

WordPress is a general-purpose CMS that you adapt to a charity with plugins, custom fields and developer time. iCharityCMS is the opposite — charity-specific functionality is built in from the ground up. Programs, Projects, Appeals and Campaigns are first-class content types, not workarounds, and the platform is built on modern React technology for speed and reliability. It's designed primarily for UK charities but suits charitable organisations anywhere.

iCharityCMS uses a visual, drag-and-drop page builder, so your team lays out and edits pages from the dashboard with no code. Alongside the usual building blocks — headings, text, images, buttons, grids — it ships charity-specific blocks: appeal and programme cards, donation bars, impact sections, an embedded Zakat calculator, fundraiser options and seasonal blocks for Qurbani and Eid. There are also database-driven blocks that pull live Programs, Posts and Forms into a page automatically.

Donations are native to the platform, not a plugin. It supports one-off, recurring (subscription) and appeal-specific giving through a donation cart and checkout, with payment gateways including Stripe, PayPal, GoCardless and bank transfer. Islamic giving is first-class — Zakat, Sadaqah, Lillah and Fitrana categories, country-wise programme rates and a built-in Zakat calculator.

Yes. iCharityCMS includes a self-service donor portal where supporters log in to see their giving history, manage recurring subscriptions, download receipts and update their profile — reducing admin for your team while giving donors control over their own giving.

Yes. iCharityCMS has built-in peer-to-peer fundraising: supporters create their own fundraising pages with a target and their own story, and the donations they raise feed straight back into your appeals and reporting — no third-party fundraising platform required.

iCharityCMS syncs two-way with iCHARMS, our donor CRM. Donations taken on the website, along with donor records and content, flow into iCHARMS automatically — so Gift Aid, segmentation, reporting and one-click Xero accounting all work from a single source of truth, with no manual re-entry. Website and CRM come from one partner, as one charity-tech stack.

Yes. The frontend is server-rendered React for fast, search-friendly pages, with per-page SEO metadata, managed redirects and automatic sitemaps built in. Content can be imported when you move across — pages, posts, appeals and projects — and the platform connects to an existing website with minimal setup, so you keep your URLs and search equity.

iCharityCMS is our proprietary content management system, developed in-house and built specifically for charities. It works like a modern website builder — with a drag-and-drop page builder and no technical knowledge required — but its core building blocks are the ones charities actually use: Programs, Projects, Appeals and Campaigns, all managed from one dashboard. It's React-based, so the resulting site is fast, reliable and scalable.

Yes. A Gift Aid declaration is built into the checkout flow itself, captured against the donation and synced to iCHARMS — so the claim is ready to submit to HMRC with no extra admin. Islamic donation types such as Zakat, Sadaqah and Qurbani are handled as their own funds, with Gift Aid applied only where it is eligible.

Our donation portals accept Stripe, PayPal Giving Fund and GoCardless, plus Apple Pay and Google Pay for one-tap mobile giving and Direct Debit for recurring donations. Every donation — one-off, recurring, Zakat, Sadaqah or appeal-specific — flows straight into iCHARMS with its donor, fund and Gift Aid status, and on into Xero for accounting.

Yes. iCHARMS supports restricted funds out of the box, so Zakat, Sadaqah, Lillah and other categories can be tracked independently from general donations and reported on at any time. This matters for both Shariah compliance and for trustees reporting against restricted income in statutory accounts.

Yes. iCHARMS is HMRC-listed for Charities Online submission, so a masjid can claim Gift Aid on declared donations and GASDS (the Gift Aid Small Donations Scheme) on small cash and contactless collections under the threshold, with community-building eligibility tracked per site. Declarations are stored against the donor record, and claims are generated and submitted directly to HMRC.

iCHARMS gives a working masjid a single platform for the things that usually live in spreadsheets and cash tins: a household and member registry, Jumuah and weekly collections across cash, card and standing order, building-fund pledges, Madrasah and programme income, and Gift Aid claims to HMRC. Trustees get one reconciled ledger and trustee-ready reports, and donations can sync to Xero for full accounts.

Yes. Hifz tracking is at the heart of Maarifa. Teachers record each student's Sabaq (new lesson), Sabqi (recent revision) and Manzil (long-term revision) in seconds. The system maintains the revision schedule, highlights students who are falling behind, and turns daily entries into clear progress reports for parents and senior teachers.

A general school system can record classes and attendance, but it doesn't understand how a madrasa works. Maarifa is built around the realities of Islamic education — Hifz and revision cycles, halaqah registers, Nazirah, Tajweed and Aalim-course structures, and funding that often blends tuition, sponsorship and donations. It also sits alongside iCHARMS, so a mosque or trust can run its donations and its madrasa with one partner.

Maarifa is our madrasa management system, built for Islamic schools, mosque maktabs and Hifz institutions. It handles the day-to-day running of a madrasa — admissions, attendance, Hifz and curriculum tracking, fees and sponsorships, exams, and parent communication — in one place, so teachers and administrators spend less time on paperwork and more time teaching.

For charities already on our stack, a new appeal — landing page, donation flow, suggested amounts and progress bar — can be live within hours, not weeks. Donations are captured against a dedicated restricted fund in iCHARMS from the first gift, so reporting on what was raised and where it went is accurate from the start.

Each appeal or country programme is a restricted fund with its own ledger in iCHARMS. Donations, allocations, vendor invoices and disbursements all roll up by fund, so trustees and donors can see exactly what was raised and how it was spent — audit-grade, and exportable for finance or onward sync to Xero.

Yes. School Whiteboard is our multi-school SaaS platform for trusts and operators running more than one site, with shared infrastructure and managed hosting. For single schools we build fast, Ofsted-aligned websites with the statutory information requirements baked in, plus reliable hosting and ongoing maintenance.

Yes. We build the statutory information requirements into every school website — policies, governance, pupil premium, performance and admissions — and structure it so parents and inspectors can find what they need. Sites are accessible, mobile-first and hosted on managed infrastructure we maintain for you.

Yes. LogiBuddy includes a customer booking-and-tracking portal alongside the operations console your team works in — so bookings, dispatch, pickup run sheets, proof of delivery and billing all stay in one connected system. New brands or depots can come online without building from scratch.

We build LogiBuddy — a complete logistics and delivery platform that books, dispatches, tracks and bills every consignment, with a customer booking-and-tracking portal, live operations dashboards and one-click management reporting. An operator can run several brands or depots from one login, and we host and support the whole platform.

Most SME marketing websites go live in a few weeks, not months — a credible, fast, on-brand site with the pages and integrations you need. We then keep it running on managed hosting, so you get a reliable site without internal IT firefighting.

We work to one of three commercial models: fixed-fee for clearly scoped websites and portals, monthly retainer for ongoing maintenance and marketing, and time-and-materials for discovery or bespoke software phases. We do not publish figures online because charity budgets vary widely; instead we scope the work first and quote against the agreed brief.

Accessibility is built in, not bolted on. We design donor-first sites with proper semantic structure, keyboard navigation, sensible colour contrast and screen-reader support, working towards WCAG 2.1 AA. For charities this widens your reach and helps meet the expectations placed on public-facing organisations.

Yes. We manage hosting across multiple server environments — currently more than 200 domains — with monitoring, backups, security updates and ongoing maintenance. You get a site that simply stays up, with a UK team to call when something needs attention.

SEO is a steady, long-term investment, not an overnight switch. Most charities start to see meaningful movement within three to six months, with results building over the year as Google trusts your site more. We share clear monthly updates so you can see progress as it happens.

It brings you the right visitors — people already searching Google for the causes you serve or ways to give. Paired with a clear path to donate on your site, that traffic turns into real support. We report on donors and volunteers gained, not just visitor numbers.

No honest provider can guarantee a position — Google alone decides the order of results, and it changes constantly. What we can promise is steady, lasting growth using proven, above-board methods, and honest reporting on where you stand and what we are doing next.

SEO earns you free listings in the main Google results — it takes time but lasts. Google Ads and the free Google Grant put you in the paid spots straight away, but stop the moment the budget does. Most charities do best with both: ads for quick wins while SEO builds lasting visibility.

We measure the things that matter to your cause: donations raised, new donors, and how many keep giving — not likes and views. Because campaigns connect to iCHARMS, we can show which activity brought in which donations, and report it plainly each month.

No. Trying to be everywhere usually spreads a small team too thin. We focus on the few places your supporters actually spend time — often Facebook, Instagram and Google — and do those well, rather than chasing every new platform.

Most UK registered charities can apply, provided you hold valid charity status with TT-Exchange, run a high-quality website with a clear mission, and do not operate exclusively for political or commercial purposes. Schools, hospitals and government entities are generally excluded. Eligibility is the easy part; the harder part is meeting Google's ongoing rules — keeping a healthy ad click rate and a proper account structure — to keep the grant active.

Every engagement includes hands-on training for your team plus written guidance, so staff and volunteers are confident using the system from day one. After launch you have a UK team to contact when something needs attention, and clients on a maintenance retainer get ongoing updates, monitoring and priority support.

We host more than 200 domains across six managed server environments, with monitoring, automated backups and security updates handled for you. If something needs attention you reach a UK team directly rather than an overseas ticket queue — and because we build and host the platform ourselves, fixes do not bounce between separate website, CRM and hosting suppliers.

Yes. Your content and your donor data are yours. We build and host the site for you, but your charity is the data controller and can export its data at any time. If you ever decide to move on, we help you migrate away cleanly rather than holding your data hostage.

Yes. We regularly migrate charities onto iCHARMS from other CRMs, legacy databases and spreadsheets. We map your existing donor records, funds, Gift Aid declarations and giving history across, check the data with you before go-live, and keep the old system available in parallel until you are confident the new one is right.

At minimum you need a lawful basis for processing donor and beneficiary data, a clear privacy notice, working consent records for marketing, a documented retention policy, and a way to handle subject access and erasure requests. A good charity CRM enforces most of this by default. Trustees remain accountable for compliance even where a software supplier handles the day-to-day mechanics.

Several of our custom software builds are delivered under non-disclosure agreements and cannot be discussed publicly. Where this is the case we can usually share anonymised approach and outcome details under a mutual NDA during a discovery call.